Yes — with one distinction that matters more than the feature itself. There are two different things sold under this heading. The first is a public chatbot: a number anyone can text, answering strangers. The second is your own team running your own systems from the app already open on their phone. This answer is about the second one.
The mechanism is identity. Each person on your team connects their messaging account to their account on the platform once, using a short code that expires and works a single time. After that, their WhatsApp number is their credential — no new password, because there is no new account — and a message from them carries exactly the permissions that person already has. A message from someone who hasn't linked doesn't run anything; it gets told to link first. That is deliberate. A message that can move real work through real systems has to know who is asking.
For WhatsApp specifically, the business completes a one-time WhatsApp Business setup with Meta before any of this — the same step any company takes to send WhatsApp messages at all. The per-person connection afterwards takes seconds. Telegram and Slack have no equivalent first step.
Threads also carry across apps while a conversation is live, so someone on a warehouse floor and someone at a desk can work one thread without the retelling. Automatic matching is bounded on purpose — after about half an hour of quiet, a new message starts a fresh thread rather than silently attaching to an old one. The conversation itself persists with its full context until someone ends it, so picking Friday's thread back up on Monday from the web app is a normal thing to do.